Business like a ballet not hockey.
By Phil Crosby - Quality Guru
Run your business like ballet, not hockey.
In ballet, you rehearse, adjust and do it the same for each performance.
In hockey, each game is different. Runners, Repeaters, and Strangers allow ballet style management. Too often, it is hockey style - we collapse exhausted in our chair at the end of the week, feeling satisfied but having solved the same old problem for the 500th time.
Let's think about it!